Distinctive Image Workwear do not refund for change of mind. This applies to online orders and in-store purchases. We will gladly exchange or provide a store credit.
Conditions of Return
- All decorated items (i.e. items that have been branded or personalised using our decoration services) cannot be returned due to change of mind.
- Items must be unused.
- Items must be in original condition.
- All tags must be attached.
- Items must be in original packaging.
- For footwear, the box forms part of the product and must be returned in its original condition. It cannot be returned with any postage labels or writing on the box.
- For sanitary reasons, underwear cannot be returned for any other reason other than a manufacturing defect.
Returning Items Purchased Online - Decorated Items Excluded
Please note, returns for online purchases are subject to a 15% restocking fee. Claims must be processed and posted within 30 days of receipt of your item.
- Please contact our Customer Service Team on (02) 4577 5901 or email weborders@distinctiveimage.com.au
- Once your return has been approved, please post your items to Distinctive Image - Returns, 7/31 Brabyn Street Windsor NSW 2756. Postage of the return is the responsibility of the person or Company returning the items.
- Your credit or exchange will be fulfilled once your items have arrived to our warehouse and condition is inspected.
Returning Items Purchased In-Store - Decorated Items Excluded
- Please contact our Customer Service Team on (02) 4577 5901, email weborders@distinctiveimage.com.au or visit us in-store.
- Claims must be made within 30 days of your invoice.
Faulty Products
In the rare circumstances that your items have a defect, please return the item to our store or email photos to weborders@distinctiveimage.com.au with as much detail as possible. We will assess your item and consult the supplier/manufacturer. If the items are deemed to be faulty, we will instruct you to return the item to us. Depending on the nature of the fault, Distinctive Image Workwear will arrange a repair, exchange or refund.
